Returns, Exchanges & Refunds
To request a return, contact National Fire Alarm Parts within 30 calendar days after delivery. Do not ship merchandise back without return instructions. We will review the order, item condition, and reason for the request before authorizing the return.
Restocking
Unless an exception below applies, approved returns are normally subject to a 25% restocking charge. The applicable rate may vary by item because of manufacturer restrictions, testing requirements, sourcing costs, or the condition of the merchandise. Products must be returned complete, securely packed, and in the condition required in the authorization.
Exceptions
- Shipping damage: If an item was damaged in transit and National Fire Alarm Parts arranged the label or freight service, the standard restocking charge will generally be waived after review.
- Fulfillment error: If we shipped a different product than the one ordered, we will work with the customer to correct the error.
- Confirmed non-functionality: If an item is reported not to operate, we may inspect or test it. The restocking charge will generally be waived when the reported fault is confirmed.
Refund Timing
After an authorized return is received and reviewed, any approved refund is issued to the original payment method, less applicable charges. Processing time also depends on the payment provider. If you believe an invoice or shipment needs correction, contact us promptly at 1-844-376-3900.
Returns contact: National Fire Alarm Parts, 1 Technology Pl, Caledonia, NY 14423.